Privacy Policy

2 Information We Collect

To deliver genuine Ayurvedic products and maintain seamless order fulfillment, we may collect the following categories of information:

• Contact & Identity Details: Full Name, Primary Mobile Number, WhatsApp Number, and Email Address.
• Shipping & Billing Address: Flat/House Number, Street Address, Locality/Landmark, City/Town, State, and 6-digit PIN Code.
• Order & Purchase Information: Ordered Ayurvedic formulations, bottle quantities, transaction identifiers, payment status, order date, and special delivery notes.
• Customer Support Interactions: Messages sent via our contact form, emails, or WhatsApp inquiries regarding product recommendations or order assistance.
• Technical & Browsing Data: IP address, device type, browser metadata, operating system, and anonymous analytics to enhance our store speed and user experience.

3 Payment Security & Razorpay Integration

4 How We Use Your Information

We use the information we collect solely for lawful business operations, including:

• Confirming, processing, carefully packaging, and delivering your Ayurvedic products.
• Sending transactional notifications, PDF tax invoices, and real-time courier tracking updates via SMS, WhatsApp, and Email.
• Providing personalized customer service, answering usage inquiries, and resolving return or refund requests.
• Preventing fraudulent transactions and verifying order authenticity.
• Fulfilling legal, statutory tax, and GST reporting obligations under Indian law.

5 Information Sharing & Courier Partners

We maintain a strict No-Spam policy. We do never sell, lease, or rent your personal details to third-party telemarketers or external advertisers. Information is disclosed only to verified service partners strictly necessary to complete your order:

• Shipping & Courier Partners: Reputed logistics carriers (such as Delhivery, Shiprocket, Blue Dart, DTDC, India Post) receive your name, address, and phone number to physically deliver parcels to your doorstep.
• Payment Aggregator: Razorpay receives order amounts and transaction identifiers to securely authorize payments.
• Statutory Authorities: When required by lawful court orders, law enforcement requests, or tax authorities under Indian jurisdiction.

6 Data Security & Retention

We implement modern industry-standard physical, electronic, and procedural safeguards to preserve the confidentiality and integrity of your personal information. Order and invoicing records are retained as mandated by Indian GST and accounting regulations. You may at any time request the review or deletion of your customer account data by contacting our support team.

7 Cookies & Web Technologies

Our website uses essential session cookies to remember items selected during checkout, maintain CSRF security protection, and preserve your browsing preferences. You may configure your internet browser to refuse cookies, although certain e-commerce checkout features may not function optimally without them.

8 Grievance Officer & Support Desk

In accordance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Redressal Desk are provided below: