Customer Assurance & Guarantee

Refund & Cancellation

Transparent, fair, and hassle-free returns, replacements, and refund guidelines for all Dhrigayu Ayurveda orders.

Order Cancellation

100% Refund Before Dispatch

Damaged / Leaking Item

Free Replacement or Refund

Refund Processing

5 – 7 Business Days to Source

1 Order Cancellation Policy

At Dhrigayu Ayurveda, we understand that plans may change. You may request to cancel your product order before it has been dispatched from our Hisar fulfillment facility:

Before Dispatch (Free Cancellation): If your order has not yet been handed over to the courier partner, please contact us immediately via WhatsApp/Phone at +91 78769 49482 or email dhrigayuayurveda@gmail.com with your Order ID. A 100% full refund will be initiated without any cancellation penalty.
After Dispatch: Once your parcel is scanned and in transit with the courier, orders cannot be directly cancelled in transit. You may choose to refuse delivery at your doorstep when the courier executive arrives. Once the parcel returns to our warehouse (RTO verified), a refund will be processed as per our policy.

2 Damaged, Leaking, or Incorrect Product Received

Every bottle of Ayurvedic oil and herbal preparation is multi-layer bubble wrapped and tamper-sealed before leaving our dispatch desk. However, if transit mishaps occur:

Step-by-Step Reporting Procedure:

Notify our customer service team within 48 hours of package delivery.
Share a short unboxing video or clear pictures showing: (a) outer shipping label with Tracking ID, (b) damage on the outer box, and (c) leaking bottle cap or damaged product container.
Send these details to dhrigayuayurveda@gmail.com or WhatsApp at +91 78769 49482.
Once validated by our logistics desk (usually within 24 hours), we will promptly send a Free Replacement with expedited shipping or initiate a 100% Full Refund directly to your original payment method.

3 Hygiene, Health & Non-Returnable Products Policy

To maintain strict therapeutic purity, hygiene, and wellness standards across all customer orders, please observe our category guidelines:

Opened or Used Products: Ayurvedic pain relief oils, herbal formulations, topical ointments, and churnas whose seal has been broken or opened cannot be returned once delivered, due to health and safety regulations.
Unopened Items: Products in brand-new, completely unopened, sealed original condition may be returned within 7 days of delivery. Return courier pickup or postage can be coordinated via our support desk.
Items missing original bottle caps, labels, batch barcodes, or protective packaging are not eligible for return.

4 Refund Processing & Timelines (Razorpay)

When a refund is approved by Dhrigayu Ayurveda:

Prepaid Online Orders (UPI / Debit & Credit Cards / Net Banking): Refunds are submitted directly via Razorpay to the original payment source. Razorpay initiates the credit immediately, and funds reflect in your bank account or card balance within 5 to 7 business days depending on your issuing bank.
Cash on Delivery (COD) / Bank Transfer Orders: For verified returns of COD orders, refunds are sent directly to your verified Indian Bank Account via NEFT / IMPS or UPI within 3 to 5 business days after receiving bank details.
An automated refund confirmation email and SMS containing the Razorpay Refund Reference Number (ARN) will be provided for tracking.

5 How to Initiate a Return or Cancellation Request

To request an order cancellation, report a damaged shipment, or ask any return-related question, reach out to our dedicated team with your Order ID:

Customer Care Email: dhrigayuayurveda@gmail.com

Support Helpline / WhatsApp: +91 78769 49482

Fulfillment & Return Center: GALI NO 2 WARD NO 7 HISAR HARYANA, India